Managed services: more than just support
Managed services means much more to us than just support. It’s about the daily management and performance optimization of your infrastructure. We act as extra eyes and hands to strengthen your IT team. And when complex challenges arise, we bring our years of experience and insights from similar situations to the table.
Specific services
Our services provide answers to the many challenges you face today when it comes to managing IT infrastructure.
Service Desk
When you choose a Service Desk contract, we provide reactive support. You contact us whenever a problem occurs, and our local experts help you resolve it quickly.
Maintenance & health checks
Need extra hands? We can take care of scheduled maintenance and accompanying health checks. This ensures your infrastructure always remains secure, up-to-date, and high-performing.
Proactive monitoring
With proactive monitoring, we take care of the daily management, performance, and security of your infrastructure. It’s a win-win: you focus on the future while we ensure a stable foundation.
What's in it for you?
Outsourcing tasks only makes sense if it brings tangible value to your business. Here’s what our managed services offer you.
Predictable and transparent costs
We typically work with a fixed monthly fee for our managed services, eliminating unexpected costs for maintenance or incidents. This makes budgeting simpler and more transparent.
More focus on your business
By outsourcing infrastructure management, your internal IT staff can focus on strategic projects and innovation rather than daily operational issues.
Problem prevention
Our proactive monitoring detects and resolves potential issues earl, minimizing downtime and productivity loss.
Extra knowledge & expertise
You benefit from the expertise of our specialists, whose knowledge is often broader and deeper than that of an internal IT department.
Maximum availability
With redundancy, 24/7 support, and fast response times, we ensure the continuity of your critical IT systems.
Innovation & technical modernization
We advise you on future-proof technologies and keep your systems and environment aligned with the latest developments.
How we work
We tailor our managed services to your specific challenges and needs. However, our structured approach always includes several recurring steps.
Introduction
Audit & improvement track
Maintenance & health checks
Proactive monitoring
Our partners, your guarantee to top quality
Why choose Epact?
Not just another supplier, but a partner
Many IT companies offer managed services. From large international players to small local firms that provide product sales alongside a helpdesk.
However, the level of support often varies: large providers treat you like a number, while smaller firms may lack expertise or capacity.
Epact offers the best of both worlds: local expertise, sufficient capacity, and the backing of the Cronos Group.
Most importantly, we’re not just a supplier. We’re a partner who thinks along with you and focuses on your specific needs.
We have done this before
Discover what our clients have to say about their challenges and the practical solutions we’ve built together.
Got a specific question or challenge?
Talk to one of our experts. Virtually or face-to-face, no strings attached. Who knows, we might have exactly the answer or solution you’re looking for.
Our other services
We offer tailored solutions designed around your company’s needs and goals.
Backup
Reliable backups and fast disaster recovery are no longer optional. Our solutions ensure continuity, security, peace of mind, and protection, fully aligned with your business requirements.
Cloud-in-a-Box
Cloud-in-a-Box combines the benefits of the public cloud with the flexibility of your own data center. You get a scalable, high-performance, and fully managed Software Defined Data Center, built entirely to your specifications.
Cloud hosting
Our cloud hosting delivers user-friendly and high-performance private and hybrid cloud environments, enhanced with additional services and support from our local experts.
Frequently asked questions
No, not at all. You decide which components are relevant to your organization. Some clients, for example, choose only our backup managed services.
Yes. Our approach is flexible: we adapt our services to your current infrastructure and processes, enabling seamless hybrid operations.
Yes. With continuous monitoring, patch management, and proactive security updates, you reduce the risk of incidents. We also adhere to current security and compliance standards.
Absolutely. Managed services are designed to relieve your IT team of operational tasks so they can focus on strategic projects and innovation.
Got other questions?
