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First line support for your ITinfrastructure

A stable IT infrastructure is crucial for your organization, but performing changes and resolving incidents often takes more time than you’d like. Through our Service Desk, you gain direct access to our experienced experts. You can count on fast assistance, clear communication, and effective solutions to your issues.

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Does thos sound familiar?

Many of our clients share similar challenges when it comes to managing their IT infrastructure.

Lost time due to changes and incidents

Your IT team is constantly putting out fires. As a result, strategic projects are delayed and fall behind schedule.

Small problems turn into major outages

What seems like a minor inconvenience today can bring down your entire infrastructure tomorrow. Acting proactively prevents this.

No clear point of contact

Every time there’s an issue, the search starts over again. Who’s responsible? Who can help? With one fixed point of contact, you get the right solution faster.

What can you expect from Epact Servicedesk?

Our Service Desk is much more than a classic helpdesk, it’s your trusted partner for keeping your IT infrastructure up and running.

You get one clear Single Point of Contact (SPOC) so you’ll never get lost in communication or have to repeat your story.

Thanks to our fast response times, you’re guaranteed support when you need it: during office hours, in the evening, or even 24/7.

Our engineers have expertise across all layers of your infrastructure — from hypervisors and storage to networks and backups — enabling us to tackle virtually any issue.

We also make sure we know your environment thoroughly, so we can act even faster when problems or incidents occur.

Want to know even more?

Why our customers trust us

Wesley Lichtert, IT manager
Wesley Lichtert
IT Manager, Boma
“We’ve relied on Epact’s expertise for over 15 years for our virtual infrastructure. Their independence, proactivity, and high-quality service provide an excellent price-quality ratio.”
Lieven Embrechts
IT Solutions Architect, BO Partner
“Epact allows me to fully focus on our core business. I know our IT infrastructure is secure, constantly monitored and perfectly managed. That means I gain valuable time to dedicate to other projects.”
Johan Konings, IT Manager
Johan Konings
IT Manager, regional hospital Heilig Hart Leuven
“Epact’s strength lies in their combination of knowledge and expertise. And in how they tailor their solutions and services to our size and industry-specific challenges, while still allowing room for growth.”

Epact: your trusted guide in the Cronos network

One point of contact, clear communication

Within the Cronos Group, we have specialists for every IT domain, but they’re spread across the entire organization.

As your Single Point of Contact (SPOC), Epact acts as your guide: we bring the right experts to the table and ensure that everything runs efficiently and in a coordinated way.W

hether it’s a broad infrastructure contract or a question slightly outside the standard scope, with the expertise of the entire Cronos Group, we always find the right solution.

Doscover the full Cronos network

Why choose Epact as your partner?

There are plenty of companies offering managed services, but we provide several extras that make a real difference.

Local contacts

Our Service Desk is staffed by our own experts. That means you’ll speak to someone who knows your business and IT environment. No long wait times, no need to explain everything from scratch. We’re accessible and can help you quickly.

Tailored contracts

Every Service Desk contract is fully customized to the client. The scope, pricing model, and availability (office hours, after hours, 24/7) are all flexible and negotiable.

Access to additional expertise

You gain access to all the knowledge within the Cronos Group. If you face a challenge requiring specialized expertise, we’ll connect you with the right people.

How we work

We tailor our managed services to your specific challenges and needs. However, our structured approach always includes several recurring steps.

1

Introduction

We start with an introduction, explaining how we work and showcasing our expertise. Often, this begins with a Service Desk contract providing reactive support. You contact us when an issue arises, and our experts assist you directly.
2

Audit & improvement track

During an audit, we map out your environment and provide recommendations to optimize your infrastructure. Together, we implement these as part of an improvement trajectory.
3

Maintenance & health checks

We perform regular maintenance, health checks, and operational reviews to keep your infrastructure in top shape. This often serves as the first step toward an intensified collaboration.
4

Proactive monitoring

With proactive monitoring, you outsource daily management to us. We ensure the optimal performance and security of your infrastructure, proactively identifying and resolving potential issues before they escalate.

Our partners, your guarantee of top quality

ProxMox develops open-source platforms for server virtualization and IT infrastructure management, offering powerful, flexible, and cost-effective alternatives to traditional virtualization and hyperconverged solutions.
Veeam is globally recognized as a leading provider of backup, recovery, and data protection solutions for both on-premises and cloud environments.
Wasabi Cloud delivers a secure, reliable, and affordable cloud storage solution, offering high-performance storage at prices up to 80% lower than major cloud providers, with a fixed and predictable pricing model.

Heb je een specifieke vraag of opmerking?

Praat even met een van onze experts. Virtueel of face-to-face. Zonder verplichtingen. Wie weet kennen wij het antwoord op jouw vraag of hebben we de oplossing die jij zoekt.

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