Preventing problems before they arise
Solving incidents is good, but preventing them is better. With proactive monitoring, Epact keeps watch over your infrastructure 24/7. This allows us to detect anomalies and risks before they impact your business. The result: greater stability, less stress, and more time for your IT team to focus on other projects that deliver added value.
Does this sound familiar?
We often hear from customers about the challenges they face in managing their IT infrastructure.
Shortage of storage capacity
Without monitoring, you can’t see when your storage capacity is running out. The problem only becomes visible when a critical application fails or backups stop working.
Accumulating network delays
Your applications become slower and slower until, at some point, there’s no connection at all. Finding the cause then takes a lot of time and productivity is lost.
Unnoticed security breaches
A server shows suspicious activity, but without monitoring, it goes unnoticed. This gives hackers more time to infiltrate and cause damage.
What can you expect from our proactive monitoring?
You decide whether we monitor part of your infrastructure or your entire environment continuously.
Our Service Desk analyzes all alerts and contacts you as soon as anomalies are detected that require attention. That means your team only needs to act when it’s really necessary, allowing us to prevent many issues before they even become visible.
You’ll receive clear reports and recommendations so we can implement structural improvements together.
We usually start with a three-month evaluation period. During this phase, we get to know your environment and determine which parameters should be monitored.
After that, we set up comprehensive monitoring, complete with dashboards and alerts that our engineers track 24/7.
Many customers combine this approach with an all-in pricing model, where all incidents and changes are covered by a fixed monthly fee. This gives you full cost predictability and maximum peace of mind.
Why our customers trust us
Managed services tailored to your needs
Do you have to outsource your entire infrastructure?
No, not at all. You can, but you don’t have to.
You decide which components are relevant for your organization. Some customers choose to outsource only specific parts of their environment, such as backups, for example.
Because we operate at scale and leverage automation, we can organize maintenance much more efficiently than if you were to handle it all internally.
That way, you avoid having maintenance consume too much of your team’s time, delay other priorities, or worse — get overlooked entirely, increasing your risk of downtime or cyberattacks.
Why choose Epact as your partner?
There are many companies that offer managed services, but we provide a few key advantages that make the difference.
Local and always available
Technical issues don’t stick to office hours. That’s why our local experts monitor your infrastructure 24/7. You’re not a ticket number to us, you’re a partner. We know your infrastructure and your business.
Tailored contracts
Every Service Desk contract we offer is customized to the client’s needs. Scope, pricing model, and availability (business hours, after hours, 24/7) are all flexible and open for discussion.
Access to extra expertise
You gain access to the full range of expertise within the Cronos Group. If you face a complex challenge or require specialized knowledge, we’ll connect you with the right experts.
How we woek
We tailor our managed services to your specific challenges and needs. However, our structured approach always includes several recurring steps.
Introduction
Audit & improvement track
Maintenance & health checks
Proactive monitoring
Our partners, your guarantee of top quality
Heb je een specifieke vraag of opmerking?
Praat even met een van onze experts. Virtueel of face-to-face. Zonder verplichtingen. Wie weet kennen wij het antwoord op jouw vraag of hebben we de oplossing die jij zoekt.
Our other managed services
We offer managed services tailored to your company’s specific needs and requirements.
Service Desk
When you choose a Service Desk contract, we provide reactive support. You contact us whenever an issue occurs, and our local experts help you resolve it.
Maintenance & health checks
Need extra hands? We handle scheduled maintenance and related health checks, ensuring your infrastructure stays secure, up to date, and high-performing.