Epact and Integri have joined forces to develop a web portal that adds extra functionality to Veeam's backup management. With its M365 Backup, Veeam offers a full-fledged backup solution for Microsoft 365, but many companies are looking for a solution that goes a little further. Especially when it comes to backup management. This web portal does exactly that.

Integri, founded in 2018, is an IT partner for SMEs. The company helps SMEs with customized IT solutions aimed at strengthening the business. They make the IT infrastructure seamlessly meet the unique needs of each SME.

Challenge

Both Epact and Integri were told by many customers that they needed extra functionality for their backups. The ability to provide functionality based on user roles, self-service for end users and good reporting were the most frequently asked questions. That is why Integri came to Epact to jointly design a web portal that could offer this functionality.

Solution

Epact integrated Integri's Cherriis solution to optimally manage customers. The portal is designed to support both IT teams and end users. IT teams can assign rights to individuals and/or groups, and end users can autonomously retrieve certain data based on this role-based access. These self-service restore options go beyond basic functionality. The granular management of roles and profiles also ensures better delegation of tasks and allows more specific management of backup and restore tasks.

Every quarter, customers receive a detailed report that provides a clear picture of the state of the backups, but the web portal also offers real-time insights. This way, customers can keep their finger on the pulse if they want to, pending the quarterly report.

Web portal users can opt for a customized Veeam M365 backup or a SaaS solution with total peace of mind.

Why Epact?

Integri chose Epact because, byoffering local services, they differentiate themselves from the larger international players. There is a direct line between Epact, Integri and the end customers, making it easy to actively contribute ideas and provide customers with perfect and personal service.